John Coxen

John Coxen

IT Professional

Professional Summary

Over 40 years of experience in IT Operations including IT Management, Regional Network Management, Network Engineering and Systems Administration. Hands-on operation experience with EMC and Dell SANs, Cisco Networking, Linux and Windows System Administration.


  • - Linux Administration
  • - Windows Server Management
  • - SAN Management
  • - IT Management
  • - Network Operation
  • - Perl, Shell Scripting

Work Experience

Server Analyst

Cutco Corp – Olean, NY

June 2009 - Present

  • Primary administrator for Linux servers, backup administrator for Linux application development servers
  • Windows server administration – MS SQL Server, Exchange, Active Directory.
  • SAN operation and maintenance.
  • Remote support to 10 Region Offices.
  • PCI-DSS compliance support including operation and maintenance of internal patch management and central logging servers.
  • Oversaw and implemented a SAN re-organization project that recovered over 25% of capacity with zero user downtime.
  • Spearheaded an ad hoc team to respond and recover from a Ransomware attack which ended with less than 48 hours downtime and zero data loss.
  • Ran a project to evaluate, purchase and fork-lift upgrade 2 SANs simultaneously with zero end-user downtime.
  • Repeated the SAN replacement 5 years later while working remotely – still with zero end-user downtime.

Billing Specialist / Process Automation Development

Synergy Services - Littleton, CO

Contracted to Level 3 Communications

April 2008 - April 2009

  • Processed disconnect orders for customers on the former TelCove network.
  • Developed, tested and documented process changes to streamline Billing Disconnect order entry.
  • Developed an automated process that reduced Order Entry time from a minimum of 20 minutes down to less than 2 minutes.

Planning and Capacity Engineer

Level 3 Communications - Coudersport, PA

(formerly TelCove, formerly Adelphia Business Solutions)

January 2001 - March 2008

  • Monitored the capacity and utilization of all customer and internal data circuits and routers (approx. 10,000 circuits).
  • Designed, implemented and oversaw the Capacity Verification Request (CVR) process.
  • Oversaw the engineering process for internet connections for the Southeast and West Regions.
  • Administered Linux servers and wrote Perl programs and Shell Scripts to assist my group in our work.
  • Produced Burstable Billing reports and acted as liaison with other involved departments to ensure that billing cycles were met and data was accurate.

Prior Experience

IT Manager, Regional Network Manager - Eastern Region

Teletech – Moundsville, WV

Current Projects

  • Learning Spanish
  • Woodworking